Android mail apps may appear differently on various devices, thus these instructions might not exactly match the available alternatives. Use these instructions as a reference or go to the manufacturer’s instructions for your specific equipment.

Update the Gmail app to the most recent version before you start:

1. On your phone or tablet, launch the Google Play Store application.
2. In the search box, enter “Gmail,” and then click Update.

Open the Gmail app.

1. Toggle between Settings > Add account > Exchange and Microsoft 365 by tapping the menu icon in the upper-left corner.
   • Tap Next after entering your complete email address.
   • By entering select then select Next.

3. For users of Outlook.com, follow these steps: omit this action.

Follow the steps for your account type:

• Outlook.com users: skip this step
• Exchange or other accounts: you may have to ask your IT admin or email provider for server settings and set up your account manually
• Microsoft 365 work or school: you may see a Redirect request screen. Tap OK
• On the Incoming server settings screen, change your server to outlook.office365.com

4. Follow any prompts you may get for security or device permissions, sync settings, and more.

If you have a Microsoft 365 work or school account, you may also be asked to confirm Remote security administration and approve additional security measures. In this case, choose OK or Activate.

5. Go to the inbox you just set up. If you see an email that says “Action Required to Sync Email,” open it and tap Use another Mail app instead. If you don’t see this message and emails are syncing, skip this step.

Swipe down from the top of your screen to pull down the Android notification bar. tap the notification if you get one that says “Unable to sync calendar and contacts.” Next, select Allow to grant access and you are done.

Having issues? Our Microsoft Customer Care Helpline team has your back.

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• Regarding the configuration of your Microsoft 365 or Outlook.com email, contact Microsoft support.
• Speak to your Microsoft 365 administrator or technical support if you have a work or school account that employs Exchange-based accounts or Microsoft 365 for business.